Job Description
Join our award-winning team as a Remote Chat Support Specialist and transform customer interactions from your home office! At Denver Digital Solutions, we empower tech-savvy professionals to deliver exceptional service through live chat platforms. This full-time remote position offers competitive compensation, flexible scheduling, and growth opportunities in Denver's thriving tech ecosystem.
We're seeking empathetic communicators who thrive in digital environments. Enjoy zero commute time, comprehensive training, and a supportive virtual team culture. If you're passionate about resolving customer issues with speed and precision, apply today to become part of Colorado's leading remote support force!
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed case documentation in Zendesk CRM system
- Collaborate with Tier-2 support for complex escalations
- Meet monthly KPIs including CSAT scores and resolution rates
- Participate in bi-weekly virtual training sessions
- Contribute to knowledge base improvements
Qualifications
- 1+ years experience in customer support or chat operations
- Proficiency in G Suite, Zendesk, and CRM platforms
- Exceptional written communication with 95+ WPM typing
- High-speed internet (minimum 50 Mbps) and dedicated workspace
- Ability to multitask across 3-4 concurrent chat sessions
- Knowledge of Denver time zone business hours
- Relevant certifications (e.g., HubSpot Support) preferred