Job Description
Join SeattleTech Connect's award-winning customer experience team as a Remote Chat Support Specialist! We're seeking empathetic tech enthusiasts to deliver exceptional digital support from the comfort of their Seattle-area homes. Enjoy flexible scheduling, comprehensive benefits, and the opportunity to solve real customer challenges while representing a leading Pacific Northwest tech innovator. No commute, no office politics—just impactful remote work with growth opportunities.
Responsibilities
- Provide real-time text-based customer support via chat for software and hardware products
- Resolve technical issues, billing inquiries, and service disruptions with professionalism
- Document cases accurately in CRM systems while maintaining service level agreements
- Collaborate with Tier 2 support teams for complex technical escalations
- Identify process improvement opportunities to enhance customer satisfaction
- Participate in weekly training sessions on new products and support techniques
Qualifications
- 1+ years of customer support experience (chat/email/phone)
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Exceptional written communication and problem-solving skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in a virtual team
- Technical aptitude for troubleshooting software/hardware issues
- Available for evening/weekend shifts (schedule flexibility required)