Job Description
Join Houston's fastest-growing tech company as an Entry-Level Chat Support Specialist! We're seeking enthusiastic individuals to provide exceptional customer service via live chat for our diverse client base. No experience required – we provide comprehensive training. Enjoy a collaborative environment with flexible scheduling and immediate start opportunities. Grow your career in customer support while making a real impact in the Houston tech community.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues and troubleshoot product-related problems
- Document interactions in our CRM system for quality assurance
- Collaborate with senior support agents to resolve complex cases
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to improving chat support workflows and documentation
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent written communication skills in English
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced digital environment
- Basic computer proficiency and typing speed (40+ WPM)
- Customer service mindset with patience and empathy
- Reliable internet connection and quiet home office space
- Authorization to work in the United States