Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist and become the digital face of our brand! This full-time position offers the flexibility of working from home while delivering exceptional service to clients across Fort Worth, TX and California. We're seeking empathetic communicators who thrive in fast-paced digital environments and want to make a real impact. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual culture where your growth is prioritized.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 90 seconds
- Master our CRM system to document interactions and track customer journeys
- Collaborate with cross-functional teams to escalate complex technical issues
- Maintain CSAT scores above 95% through personalized problem-solving
- Participate in bi-weekly training on product updates and service best practices
- Proactively identify trends in customer feedback to improve service quality
- Support 24/7 rotational shifts including weekends as needed
Qualifications
- 2+ years of customer support experience in chat/email environments
- Minimum 50 WPM typing speed with 98% accuracy
- Proficiency with Zendesk, Freshdesk, or similar support platforms
- Resident of Fort Worth, TX or California with reliable home internet
- Exceptional written communication and emotional intelligence
- Ability to multitask 4-5 concurrent chat conversations
- High school diploma; associate degree preferred
- Experience with SaaS products or e-commerce platforms