Job Description
Join our exclusive hiring event for dynamic individuals seeking to launch their careers in customer service! CustomerConnect Solutions is hosting a two-day hiring blitz for entry-level call center positions across Philadelphia, PA and Illinois. No prior experience is required – we provide comprehensive paid training and growth opportunities. Enjoy competitive pay, benefits package, and a supportive team environment. Open interviews will be conducted on-site. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- No prior call center experience necessary
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and problem-solving mindset
- U.S. work authorization required
- Pass background check and drug screen