Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service through our digital channels during night shifts. Enjoy the flexibility of working from anywhere in the US while supporting innovative tech clients. This role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced digital environment.
Responsibilities
- Resolve customer inquiries via live chat within 30-second response time SLA
- Document interactions and update CRM systems with detailed case notes
- Troubleshoot technical issues using remote diagnostic tools
- Escalate complex cases to Tier 2 support with clear documentation
- Maintain product knowledge through weekly training modules
- Monitor chat queues during peak night shift hours (11 PM - 7 AM PT)
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in digital support channels
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency with CRM platforms (Zendesk/Salesforce preferred)
- Ability to multitask across 3-4 chat conversations simultaneously
- Strong problem-solving skills for technical and billing inquiries
- Quiet home office with reliable high-speed internet
- Available to work 40-hour night shift schedule