Job Description
Join TechConnect Solutions as a Remote Chat Support Specialist and become the voice of our brand during critical night shifts. This fully remote position offers the flexibility to work from anywhere while serving clients across Austin, TX, and Pennsylvania. We're seeking empathetic communicators to deliver exceptional digital customer experiences through live chat platforms.
Why You'll Love This Role:
- Competitive hourly pay plus performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive training and career advancement pathways
- Modern tech stack and collaborative virtual team environment
Be part of a company that values your work-life balance and invests in your professional growth. Apply today to start your journey with us!
Responsibilities
- Handle high-volume customer inquiries via live chat with average response time under 45 seconds
- Resolve technical issues, billing concerns, and product questions using CRM systems
- Document interactions accurately in Salesforce while maintaining quality standards
- Collaborate with day-shift teams for seamless customer issue escalation
- Proactively identify process improvements and suggest solutions to enhance support efficiency
- Maintain 95% customer satisfaction score through personalized service
- Participate in weekly training sessions to update product knowledge
Qualifications
- Minimum 1 year customer service experience (chat/email support preferred)
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving skills with ability to de-escalate tense situations
- Reliable high-speed internet connection and quiet home office setup
- Availability to work night shift (10 PM - 6 AM CST) including weekends
- Residency in Austin, TX, or Pennsylvania required
- Excellent written communication with neutral accent