Job Description
Join our dynamic team at Apex Solutions Group as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support to our valued clients during evening hours. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced environment.
As a key member of our support team, you'll be the voice of our company, resolving inquiries with empathy and efficiency. Our night shift position provides a unique work-life balance for those who thrive in overnight hours while maintaining service excellence. We invest in your success through ongoing training and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat channels
- Resolve billing, technical, and account-related inquiries with first-contact resolution
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed key performance metrics (call time, resolution rate, customer satisfaction)
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or high-volume environment
- Strong problem-solving skills with ability to de-escalate difficult situations
- Proficient in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Excellent verbal/written communication skills in English and Spanish
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Flexible schedule availability including weekends and holidays