Job Description
Join our award-winning remote support team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer service via live chat during night shifts. This full-time remote role offers competitive pay, comprehensive benefits, and growth opportunities for dedicated professionals in Washington and California.
Why NexusConnect? We pride ourselves on fostering a supportive remote culture with cutting-edge tools, flexible scheduling, and recognition programs for top performers. Enjoy work-life balance while making a real impact!
Responsibilities
- Deliver real-time chat support for software/technical inquiries with 95%+ CSAT
- Resolve complex issues using CRM tools and knowledge base resources
- Collaborate with Tier 2/3 teams for escalated technical troubleshooting
- Maintain accurate documentation of customer interactions and solutions
- Monitor chat queues during night shifts (10 PM - 6 AM PST)
- Proactively identify process improvement opportunities
- Participate in weekly team training and knowledge-sharing sessions
Qualifications
- 2+ years customer support experience in chat/email environments
- Exceptional written communication with professional tone
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- Type 60+ WPM with 98% accuracy
- High-speed home internet & quiet workspace
- Ability to work independently during night shifts
- WA or CA residency required
- Basic troubleshooting skills for SaaS products