Job Description
Join CityConnect Solutions as an Entry-Level Chat Support Specialist and kickstart your career in customer service! We're seeking enthusiastic individuals in Philadelphia to provide real-time assistance via chat to our diverse client base. No prior experience required – we provide comprehensive training and immediate start opportunities. Enjoy a collaborative work environment with growth potential into senior support roles. Apply today and become part of Philadelphia's growing tech support community!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues, account problems, and billing concerns
- Document all interactions in CRM systems for quality assurance
- Collaborate with technical teams to escalate unresolved issues
- Maintain product knowledge through continuous training modules
- Meet daily performance metrics for response time and resolution rate
- Provide empathetic support while maintaining company standards
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent written communication skills in English
- Basic computer proficiency with ability to multitask
- Strong problem-solving and critical thinking abilities
- Customer service mindset with patience and empathy
- Ability to work flexible hours including evenings/weekends
- No prior experience required – training provided
- Must be authorized to work in the United States