Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist! We're seeking motivated individuals in Jacksonville, FL and North Carolina with no prior experience to deliver exceptional service through live chat. Enjoy flexible remote work while helping customers resolve issues and build loyalty. Comprehensive training provided – your passion for helping others is all you need!
Why Choose Us?
- 100% remote work from anywhere in the US
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Career advancement opportunities
- Free professional development courses
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product questions
- Document interactions accurately in CRM system
- Escalate complex issues to senior support agents
- Maintain positive customer satisfaction scores
- Collaborate with team members on solutions
- Adhere to company communication standards
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Ability to type 40+ WPM with accuracy
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet home office environment
- Basic computer proficiency
- Customer service mindset