Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking enthusiastic Chat Support Specialists in Jacksonville, FL (remote) to join our award-winning team. No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible hours, competitive pay, and the comfort of working from home while making a real impact on our customers' experiences. Join our family-oriented culture where growth opportunities are endless and your voice is valued.
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries, billing questions, and product issues
- Maintain detailed documentation of customer interactions
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Continuously improve product knowledge through training modules
- Identify trends and escalate recurring issues to leadership
Qualifications
- High school diploma or equivalent required
- Strong written communication skills (no typos!)
- Reliable high-speed internet connection
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing accuracy
- Patience and problem-solving mindset
- Must reside in Jacksonville, FL or North Carolina
- Willingness to complete paid training program