Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking motivated Chat Support Specialists to join our remote team in New York and Pennsylvania. No prior experience required—just your passion for helping others and a desire to grow. Enjoy flexible remote work while delivering exceptional support through our live chat platform.
Why Join Us?
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Career advancement opportunities
- Home office equipment stipend
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with senior support specialists for complex cases
- Maintain product knowledge through continuous learning
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (required)
- Exceptional written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and critical thinking
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Basic computer proficiency (Windows/Mac)