Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking motivated Chat Support Specialists to join our remote team in Georgia. No prior experience needed – we provide comprehensive training to help you succeed in this entry-level role. Enjoy the flexibility of working from home while making a real impact on customer satisfaction.
What You'll Love:
- Competitive hourly pay + performance bonuses
- Full remote work with flexible scheduling
- Free professional development and certification programs
- Health, dental, and vision benefits (50% employee-paid)
- Monthly home office stipend for equipment
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve billing, technical, and product issues using knowledge base resources
- Document interactions and update CRM records with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly training sessions to enhance product knowledge
- Adhere to company compliance policies and data security protocols
Qualifications
- No experience required – open to recent graduates and career changers
- High school diploma or equivalent (college preferred)
- Typing speed of 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet connection (minimum 50 Mbps)
- Dedicated quiet workspace with ergonomic setup
- Ability to work independently and manage time effectively
- Strong problem-solving and written communication skills