Job Description
Join our award-winning customer service team and launch your career immediately! CustomerConnect Solutions is seeking energetic Call Center Representatives for full-time roles in Austin, TX. Enjoy competitive pay, comprehensive paid training, and a dynamic work environment with growth opportunities. No experience required – we train you! Start earning from day one while making a difference in customers' lives.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions and update CRM systems accurately
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to optimize service quality
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and customer-first mindset
- Flexible schedule availability (including weekends)
- Authorized to work in the US