Job Description
Join ConnectCare Solutions as a Remote Chat Support Specialist and become the digital face of our healthcare clients. Work from the comfort of your home while delivering exceptional customer service through live chat platforms. This flexible part-time role is perfect for tech-savvy individuals who thrive in fast-paced digital environments and want to make a meaningful impact on patient experiences.
Why ConnectCare? We're revolutionizing healthcare customer support with cutting-edge technology and a team-first culture. Enjoy competitive pay, comprehensive training, and the freedom to work remotely while growing your career in the booming telehealth industry.
Responsibilities
- Provide real-time support to healthcare clients via secure chat platforms
- Resolve patient inquiries about appointments, billing, and services
- Document interactions accurately in our CRM system
- Collaborate with medical teams to resolve complex issues
- Maintain HIPAA compliance in all digital communications
- Identify and escalate critical patient concerns to appropriate staff
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience via chat/email
- Exceptional typing skills (60+ WPM with 95% accuracy)
- Strong problem-solving abilities in healthcare contexts
- Proficient with CRM software and multi-tasking tools
- Must reside in Denver, CO or Pennsylvania
- Reliable high-speed internet and quiet home workspace