Job Description
Join ClientFirst Solutions as a Remote Chat Support Specialist and become the digital face of our innovative brand! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This fully remote part-time position offers flexible scheduling while serving a dynamic clientele across the Charlotte metro area. Enjoy competitive pay, comprehensive training, and the freedom to excel from your home office.
Why You'll Love Working With Us:
- Flexible 20-25 hour weekly schedule
- Comprehensive paid training program
- Performance-based quarterly bonuses
- Modern remote work technology package
- Clear career advancement pathways
Responsibilities
- Provide prompt, accurate responses to customer inquiries via live chat
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM system
- Escalate complex issues to senior support specialists
- Contribute to knowledge base documentation
- Meet key performance metrics (response time, CSAT)
- Collaborate with cross-functional teams
Qualifications
- 1+ years customer service experience (chat/email preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce)
- High-speed home internet connection
- Quiet, dedicated home workspace
- Available for evening/weekend shifts (10-15 hrs)
- High school diploma or equivalent