Job Description
Join Phoenix Connect Solutions as a Remote Chat Support Specialist and become the digital voice of our growing tech community! We're seeking passionate individuals in Phoenix, AZ to deliver exceptional customer experiences through live chat. Enjoy the flexibility of working from home while supporting cutting-edge SaaS platforms. Our comprehensive training program ensures your success, and we offer competitive benefits including health insurance, retirement plans, and monthly performance bonuses. Be part of a dynamic team that values innovation and work-life balance.
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues and provide step-by-step troubleshooting guidance
- Document interactions accurately in CRM systems and escalate complex cases
- Maintain product knowledge through continuous training modules
- Collaborate with technical teams to resolve recurring system issues
- Meet/exceed monthly performance metrics for customer satisfaction and resolution rates
- Contribute to process improvement initiatives for chat support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or technical support experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in CRM software (Zendesk/Salesforce) and MS Office Suite
- Exceptional written communication skills in English
- Reliable high-speed internet connection and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Phoenix, AZ residency required