Job Description
Join Phoenix Connect Solutions as a Remote Chat Support Specialist and become the digital face of our clients' brands! We're seeking empathetic tech-savvy professionals to deliver exceptional customer experiences through live chat. Enjoy full-time remote work with competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our support team, you'll resolve inquiries efficiently while representing industry-leading brands. Our Phoenix-based operation values work-life balance and offers a modern, supportive virtual environment.
Why Join Us?
- 100% remote work from anywhere in Phoenix metro area
- Health, dental, vision insurance + 401K matching
- Monthly performance bonuses and career advancement paths
- Latest tech equipment provided (laptop, dual monitors)
- Flexible scheduling with core hours (9 AM - 5 PM MST)
Responsibilities
- Provide prompt, professional support via live chat for diverse client portfolios
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support for complex escalations
- Participate in bi-weekly training on new products/processes
- Monitor chat volume metrics and maintain service level targets
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- Minimum 1 year customer support experience (chat/phone/email)
- Excellent written communication and typing skills (60+ WPM)
- Proficiency with CRM platforms (Zendesk, Salesforce preferred)
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with customer empathy
- US work authorization and Arizona residency requirement
- Availability for occasional weekend shifts (1-2/month)