Job Description
Join TechConnect Solutions as a Remote Chat Support Specialist!
We're urgently hiring for full-time, 100% remote chat support positions. Deliver exceptional customer service via live chat while working from anywhere in the United States. Ideal for Florida-based professionals seeking flexible remote careers with competitive compensation and growth opportunities.
What You'll Do:
- Resolve customer inquiries in real-time through our live chat platform
- Provide personalized solutions for technical and billing concerns
- Maintain detailed case documentation in our CRM system
- Collaborate with cross-functional teams to enhance support protocols
- Participate in ongoing product training and process improvements
Why Join Us:
- Industry-leading starting salary ($22-$28/hr)
- Comprehensive health benefits and 401(k) matching
- Equipment stipend for home office setup
- Clear career advancement paths to Team Lead roles
- Flexible scheduling with core hours (9 AM - 5 PM PT)
Responsibilities
- Handle 50-70 daily chat interactions with professionalism and empathy
- Resolve Tier 1 technical issues for SaaS products
- Proactively upsell solutions during customer interactions
- Adhere to SLA targets with 95% satisfaction rate
- Contribute to knowledge base documentation
- Participate in bi-weekly team training sessions
- Monitor chat queues during assigned shifts
Qualifications
- Minimum 1 year customer support experience (chat/voice/email)
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with Zendesk, Intercom, or similar CRM tools
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience
- Bilingual (English/Spanish) preferred