Job Description
Join Austin Connect Solutions as a Remote Chat Support Specialist and become the voice of our customers! We're urgently hiring tech-savvy communicators to deliver exceptional service through our digital platforms. This full-time remote position offers competitive pay, flexible scheduling, and the opportunity to work from anywhere in Austin while supporting innovative tech solutions.
As a key member of our customer experience team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships with users. We provide comprehensive training and a supportive virtual environment where your problem-solving skills shine.
Responsibilities
- Deliver real-time support via live chat for technical and billing inquiries
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed customer satisfaction and response time metrics
- Continuously update knowledge base with new solutions
- Monitor chat queues during assigned shifts
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer support experience via chat/email/phone
- Exceptional written communication skills (English)
- Proficient in CRM software and multitasking tools
- Ability to type 50+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- High-speed home internet connection
- Quiet, distraction-free home office environment
- Available for evening/weekend shifts as needed