Job Description
Join ConnectCare Solutions as a Remote Chat Support Specialist! We're urgently hiring talented professionals in Dallas, TX and New York to deliver exceptional customer service from home. This full-time role offers competitive pay, flexible scheduling, and a supportive remote work environment. Be part of a dynamic team transforming how customers interact with our innovative healthcare platform.
Why Join Us?
- Work remotely with full-time benefits
- Competitive hourly pay + performance bonuses
- Comprehensive training and career growth
- Modern tech stack and collaborative culture
- Health/dental/vision insurance options
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with technical teams to resolve complex issues
- Proactively identify opportunities to improve customer experience
- Adhere to strict SLA and quality standards
- Participate in ongoing training and knowledge sharing
- Monitor multiple chat channels simultaneously
Qualifications
- 1+ years of customer support experience (chat/email/phone)
- Exceptional written communication skills (type 60+ WPM)
- Proficiency with CRM tools (Zendesk/Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- US residency required (Dallas/NY candidates preferred)