Job Description
Join our dynamic remote team as a Chat Support Specialist and become the voice of our customers! TechConnect Solutions is urgently hiring motivated individuals to deliver exceptional support through live chat channels. This full-time remote position offers the flexibility to work from home while making a real impact in our Fort Worth-based operations. Enjoy competitive pay, comprehensive training, and a supportive culture dedicated to your growth.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues, billing questions, and product concerns
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet or exceed customer satisfaction and response time metrics
- Continuously update knowledge base with product updates
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication and problem-solving skills
- Proficient with CRM software and chat platforms (Zendesk/Intercom)
- Ability to multitask in fast-paced digital environments
- Strong attention to detail and typing speed (45+ WPM)
- Reliable home office setup with high-speed internet
- Must reside in Texas or Illinois for state tax compliance