Job Description
Join our dynamic remote support team and deliver exceptional customer experiences from home! We're seeking passionate Chat Support Specialists to handle weekend shifts in our Los Angeles-based operations. Enjoy flexible scheduling while resolving customer inquiries via live chat with empathy and efficiency. This role offers the perfect blend of work-life balance and professional growth in a tech-forward environment.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and troubleshooting protocols
- Document all interactions in CRM systems with detailed notes
- Collaborate with tier-2 support for complex escalations
- Maintain positive sentiment scores above 95%
- Participate in weekly training on product updates
- Adhere to data security and compliance standards
Qualifications
- 1+ years customer service experience (chat support preferred)
- 40+ WPM typing accuracy with strong grammar skills
- Proficient in Zendesk/Intercom or similar chat platforms
- Reliable high-speed internet and quiet home office setup
- Availability for Saturday/Sunday shifts (8am-5pm PT)
- Strong problem-solving abilities with patience
- Basic technical troubleshooting knowledge
- Fluent in English with clear communication style