Job Description
Join MetroConnect Solutions, a leading NYC-based customer experience provider, and launch your remote career! We're seeking passionate individuals to represent top New York brands from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and ongoing training while delivering exceptional service to local communities.
What We Offer:
- Full-time remote position with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company matching
- Home office equipment stipend
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls for NYC-based clients with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Maintain detailed records in CRM systems while meeting daily KPIs
- Collaborate with team members to escalate complex issues effectively
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for call quality and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Reliable high-speed internet and quiet home workspace
- Authorization to work in the United States
- Residency in New York State (5 boroughs preferred)