Job Description
Join Nexus Solutions Group as a Remote Customer Service Representative and become the heart of our Austin and New York markets! We're seeking passionate professionals to deliver exceptional support from home, connecting with customers across both vibrant tech hubs. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making a tangible impact. This is your chance to thrive in a dynamic environment where your voice matters and growth opportunities are limitless.
Responsibilities
- Resolve customer inquiries via phone, email, and chat for Austin and NY markets
- Build rapport and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvements and escalate complex issues appropriately
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Stay updated on product knowledge and service protocols
Qualifications
- 2+ years customer service experience, preferably remote
- Exceptional communication skills with strong attention to detail
- Proficiency in CRM platforms (Salesforce preferred)
- Ability to work independently during flexible hours (including weekends)
- Must reside in Austin, TX or New York area
- High-speed internet and quiet home office setup required