Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Charlotte, NC! We're seeking dynamic professionals to deliver exceptional support from home with immediate start opportunities. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while representing industry-leading brands.
Why Choose Apex Solutions Group?
- Industry-leading training and career advancement
- Health, dental, and vision insurance (Day 1)
- Generous paid time off and holidays
- Home office equipment stipend
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software and MS Office
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends