Job Description
Join our award-winning remote team as a Customer Service Representative and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support from home in Atlanta, GA and Illinois. Enjoy competitive pay, flexible scheduling, and comprehensive training—all while making a real impact. Benefits include: Daily pay via PayActiv, health insurance, 401(k) matching, and monthly bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed records of interactions in Salesforce
- Meet/exceed performance metrics for customer satisfaction
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Quiet home office with reliable internet
- Available for evening/weekend shifts