Job Description
Join our award-winning team as a Remote Customer Service Representative in Dallas! Enjoy the flexibility of working from home with competitive pay and daily payout options. We're seeking empathetic professionals to deliver exceptional service to our valued clients.
Why Choose Us?
- Daily pay through our partnership with DailyPay
- Comprehensive training and career advancement
- Health, dental, and vision benefits
- Flexible schedule options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on complex cases
- Participate in ongoing training and quality reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing (40+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Ability to work independently in a remote setting
- Must have reliable internet and quiet workspace
- Available to work evenings/weekends as needed