Job Description
Join our award-winning team as a Remote Customer Service Representative in Denver, CO! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of remote work. Immediate start available!
At Apex Solutions, we empower our employees with cutting-edge tools and competitive benefits. This role is perfect for tech-savvy communicators who thrive in dynamic environments. You'll be part of a supportive culture that values work-life balance and career growth.
Why Choose Us? • Competitive hourly rates • Comprehensive training program • Health benefits & 401k • Flexible remote schedule • Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex issues using CRM tools and product knowledge databases
- Document interactions accurately in Salesforce while meeting SLAs
- Collaborate with cross-functional teams to resolve escalated cases
- Identify upsell opportunities and contribute to revenue goals
- Maintain 95%+ customer satisfaction scores through empathetic communication
- Participate in weekly team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Proficient in CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office
- Ability to work independently while collaborating in virtual teams
- Available for flexible hours including weekends if needed
- High school diploma or equivalent (college degree preferred)