Job Description
Join our award-winning customer team as a Remote Customer Service Representative in the Detroit metro area! We're urgently hiring professionals to deliver exceptional support to our growing client base. Enjoy the flexibility of working from home while making a real impact in your community. No commute, no dress code—just competitive pay, comprehensive benefits, and opportunities for advancement.
Why Join Us?
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, orders, and policies
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify upsell opportunities for premium services
- Maintain thorough knowledge of product catalog and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote preferred)
- Exceptional communication and conflict resolution skills
- Proficient with Windows OS and CRM software
- Quiet, dedicated home office setup with reliable internet
- Ability to work flexible hours including evenings/weekends
- Typing speed: 40+ WPM with 95% accuracy
- Passion for helping Detroit and Ohio communities thrive