Job Description
Join our award-winning team as a Remote Customer Service Representative in Detroit, MI! We're hiring immediately for motivated professionals who want to deliver exceptional customer experiences from home.
As a vital member of our support team, you'll resolve inquiries, build relationships, and drive customer satisfaction—all while enjoying the flexibility of remote work. We provide comprehensive training, cutting-edge tools, and a supportive virtual environment designed for your success.
Why choose us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Home office stipend
- Clear career advancement path
- Engaging team culture with virtual events
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution times, FCR)
- Identify upsell opportunities to enhance customer value
- Participate in weekly team training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote OK)
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk experience)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office
- Ability to work independently and manage time effectively
- Positive attitude and problem-solving mindset