Job Description
Join our award-winning team as a Remote Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support while enjoying the flexibility of remote work. No experience needed—comprehensive paid training provided. Enjoy competitive pay, benefits, and career growth opportunities with a leader in customer satisfaction.
Why Work With Us?
- Industry-leading remote work culture
- Full benefits package (health/dental/vision)
- Clear advancement pathways
- Stipend for home office setup
- Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM system with precision
- Collaborate with cross-functional teams for complex issues
- Meet/exceed SLA targets for response times
- Identify upsell opportunities through consultative approach
- Maintain 95%+ customer satisfaction score
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Proficient in Microsoft Office Suite
- Ability to type 40+ WPM accurately
- Strong problem-solving mindset
- Reliable high-speed internet connection
- Quiet, dedicated workspace at home
- Previous customer service experience preferred