Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking tech-savvy Detroit residents to deliver exceptional service from home. Enjoy flexible scheduling, comprehensive training, and immediate start opportunities. Help us resolve inquiries, build relationships, and make a real impact in our community. No commute required – just a reliable internet connection and your dedication to excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex issues and share best practices
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote/in-person)
- Strong problem-solving and conflict resolution skills
- Proficient with Microsoft Office and CRM platforms
- Exceptional communication abilities with clear articulation
- Self-motivated with ability to work independently from home
- Available for flexible shifts including evenings/weekends