Job Description
Join our award-winning team as a Remote Customer Service Representative in Fresno, CA! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and retirement plans. Our innovative platform ensures seamless remote work with all equipment provided.
As a cornerstone of our community, CustomerFirst Solutions values local talent and offers career growth opportunities. Participate in our upcoming virtual hiring event to connect directly with hiring managers and learn about our North Carolina expansion. Apply today to start your rewarding career journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments using CRM systems
- Collaborate with technical support teams to resolve complex issues
- Document interactions accurately in Salesforce and internal databases
- Meet daily KPIs for response time and resolution efficiency
- Participate in ongoing training for product knowledge and soft skills
- Support special projects during peak seasons and company initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or local setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including weekends/holidays
- Valid California driver's license for occasional local events