Job Description
Join our award-winning team as a Remote Customer Service Representative and make an immediate impact! Detroit Customer Solutions Inc. is seeking dedicated professionals to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting clients across Michigan and Ohio. No commute required – just your passion for helping others and a reliable internet connection. Apply today to start your career with a company that values growth and work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Update customer records in CRM systems with precision
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Ability to work independently while collaborating in a virtual team