Job Description
Join our award-winning remote team as an immediate-hire Customer Service Representative! We're seeking dynamic professionals to deliver exceptional support from home in the Memphis, TN area. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a fast-paced environment. No commute, no office politics – just pure customer impact!
Why Choose Us?
- Industry-leading training and certification programs
- Health/dental/vision insurance after 30 days
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer calls via phone, email, and chat
- Resolve billing inquiries, technical issues, and service complaints
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM tools (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Quiet home office with reliable high-speed internet
- Ability to work evenings/weekends as needed
- Must pass background check and drug screen