Job Description
Join our award-winning customer support team and start making an immediate impact! Global Support Solutions Inc. is seeking passionate Remote Customer Service Representatives to deliver exceptional experiences for our clients in the Baltimore, MD and North Carolina areas. This is your chance to launch a fulfilling career with flexible remote work and competitive compensation.
We provide comprehensive training, cutting-edge technology, and a supportive remote-first culture. If you're a natural problem-solver with excellent communication skills, apply today and begin your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet and exceed performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with remote work tools
- Exceptional verbal/written communication and problem-solving abilities
- Ability to work independently in a remote environment
- Available for flexible hours including evenings/weekends
- Must have reliable high-speed internet and quiet home office space