Job Description
Join our dynamic team as a Remote Customer Service Representative in sunny Miami! We're seeking passionate individuals to deliver exceptional support to our local Florida clients. Enjoy the flexibility of remote work while making a tangible impact in your community. Immediate start available for qualified candidates ready to shine in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Update CRM systems with accurate customer interaction records
- Collaborate with local Miami-based teams for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Process orders and returns following Florida compliance standards
Qualifications
- Minimum 1 year customer service experience
- Fluency in English and Spanish (required for Miami market)
- High-speed home internet and quiet workspace
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution skills
- Florida residency required (local focus)