Job Description
Join our award-winning team as a Local Customer Service Representative and deliver exceptional support to New Orleans residents from the comfort of your home! We're seeking passionate individuals who understand the unique needs of our vibrant community and can provide personalized assistance via phone, email, and chat. Enjoy flexible scheduling, comprehensive training, and opportunities for career growth while making a real impact on local businesses and families. Why work with us? Competitive benefits package, remote-first culture, and the chance to represent iconic New Orleans brands!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues for local clients
- Document interactions accurately in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Identify and escalate complex issues to appropriate departments
- Maintain deep knowledge of New Orleans-specific products/services
- Meet/exceed performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience, preferably in local markets
- Strong communication skills with authentic New Orleans dialect awareness
- Proficiency in remote work tools (Zoom, Slack, CRM platforms)
- Ability to multitask in fast-paced virtual environments
- Reliable high-speed internet and quiet home office setup
- Valid Louisiana work authorization