Job Description
Join TechConnect Solutions as a Work From Home Customer Service Representative and deliver exceptional support from the comfort of your home! We're seeking dedicated professionals to handle customer inquiries during our night shift hours across San Jose and Illinois. Enjoy competitive pay, comprehensive training, and a flexible remote work environment while making a real impact on customer satisfaction.
What You'll Love:
- 100% remote work with no commute
- Health, dental, and vision benefits
- 401(k) with company match
- Quarterly performance bonuses
- 24/7 tech support
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Identify upsell opportunities for relevant products/services
- Adhere to data security protocols and compliance standards
- Participate in ongoing training programs
Qualifications
- 1+ years of customer service experience
- Strong typing skills (40+ WPM)
- High-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently during night shift (10 PM - 6 AM PT)
- Excellent problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Authorized to work in the US