Job Description
Join our award-winning customer service team and launch your career with no experience required! CustomerFirst Solutions is seeking passionate individuals to deliver exceptional remote support to clients across Boston and New York. We provide comprehensive paid training, flexible scheduling, and clear career growth paths.
Why Work With Us:
- Industry-leading compensation ($18-22/hr)
- 100% remote work opportunity
- Health/dental/vision benefits after 60 days
- Tuition reimbursement program
- Monthly performance bonuses
Transform your natural empathy into a thriving career. Apply today to join our diverse team of problem-solvers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Collaborate with specialists on complex cases
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – we train everyone!
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced digital environments
- Reliable home office setup with high-speed internet
- Basic proficiency with Microsoft Office Suite
- Authorization to work in the United States