Job Description
We are seeking dedicated and enthusiastic individuals to join our growing team as Customer Service Representatives. This is a fantastic opportunity for those looking to launch a career in a high-growth industry with Paid Training included. We value integrity, communication, and a customer-first mindset.
As a Full-Time Representative in our Oakland office, you will play a pivotal role in resolving client inquiries, ensuring satisfaction, and maintaining the reputation of our brand. Our comprehensive training program ensures you have the tools and knowledge needed to succeed from day one.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive Paid Training program (No prior experience required).
- Full-time schedule with paid time off and benefits.
- Career advancement opportunities within the company.
Responsibilities
- Manage incoming and outgoing customer calls and emails with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account status to clients.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with team leads and other departments to ensure comprehensive customer support.
- Identify opportunities to upsell or cross-sell products to existing clients.
- Maintain a professional and positive demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as in a team environment.
- Basic computer proficiency and typing speed (35+ WPM).
- Reliability and a commitment to punctuality.