Job Description
Join our award-winning remote team as a Customer Service Representative and launch your career in tech with no experience needed! We're seeking passionate individuals in Raleigh, NC to provide exceptional support from home. Enjoy flexible hours, comprehensive training, and competitive benefits while making a real impact.
Why Choose Us?
- 100% remote work opportunity
- Industry-leading onboarding program
- Health insurance + 401(k) matching
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues
- Document interactions in CRM systems
- Meet performance metrics for quality and efficiency
- Collaborate with cross-functional teams
- Continuously improve product knowledge
- Maintain positive customer relationships
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to work independently
- Basic computer proficiency
- Customer-focused mindset
- No prior experience required
- Reliable home internet connection
- Must be authorized to work in the US