Job Description
Join Tampa Connect Solutions as a Remote Customer Service Representative and transform your career flexibility into professional growth! We're seeking passionate individuals to deliver exceptional support from the comfort of your home while representing our Tampa-based clients. Enjoy a dynamic work environment with competitive pay, comprehensive training, and opportunities for advancement in the thriving Florida call center industry.
As a key member of our virtual team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and maintain customer satisfaction metrics. Perfect for students, parents, or anyone seeking work-life balance in the Tampa Bay area!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and web-based tools
- Quiet home office environment with reliable internet
- Ability to work flexible hours including evenings/weekends
- Florida residency required for local compliance