Job Description
Join our award-winning team as a Remote Customer Service Representative in Jacksonville, FL! We're urgently seeking empathetic professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting diverse industries. No commute, no office politics—just impactful remote work with growth opportunities.
What We Offer:
- Hourly rate: $18-$22 + performance bonuses
- Full benefits package (health/dental/vision)
- Paid training and career advancement
- Equipment stipend for home office setup
- Flexible schedule options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with 95%+ satisfaction
- Update CRM records and document interactions accurately
- Collaborate with support teams for complex case escalations
- Meet/exceed KPIs for call volume and resolution times
- Identify process improvements and customer feedback trends
- Maintain product knowledge through continuous training
Qualifications
- 1+ years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce, Zendesk)
- High-speed internet and quiet home workspace
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- High school diploma; degree preferred