Job Description
Join CityConnect Solutions as a Remote Customer Service Representative in Washington DC! We're hosting a exclusive hiring event for dynamic professionals to deliver exceptional support to our local community. Enjoy flexible remote work while making a tangible impact in the nation's capital. This role offers competitive compensation, comprehensive benefits, and clear growth pathways. Perfect for individuals with strong communication skills and a passion for helping others thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests for DC-area clients
- Document interactions accurately in CRM systems
- Collaborate with local teams to resolve complex issues
- Meet monthly performance targets for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work independently in remote setting
- Available for evening/weekend shifts as needed
- Must reside in Washington DC metropolitan area