Job Description
Join Peak Support Solutions as a Remote Customer Service Representative and transform how we deliver exceptional experiences! We're seeking dedicated weekend warriors to serve our clients with excellence from the comfort of your home. This full-time role offers competitive pay, comprehensive training, and a supportive virtual team environment. Enjoy flexible scheduling while making a real impact on customer satisfaction and retention.
Responsibilities
- Deliver outstanding customer service via phone, email, and chat for diverse client portfolios
- Resolve complex inquiries, complaints, and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve escalated service issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify upsell opportunities to enhance client relationships
Qualifications
- Minimum 2 years customer service experience with remote/hybrid work background
- Exceptional verbal/written communication and active listening skills
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Ability to troubleshoot technical issues independently
- Weekend availability required (Saturday/Sunday shifts)
- High-speed internet connection and quiet home office setup
- Colorado Springs residency preferred (for timezone alignment)