Job Description
Join our award-winning customer support team and enjoy the flexibility of weekend remote work! Apex Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional experiences from home. This role offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic tech environment. Perfect for those seeking work-life balance without sacrificing career advancement.
What Makes This Role Exceptional:
- Competitive hourly pay with performance incentives
- Comprehensive health benefits and retirement plan
- Professional development stipend
- Collaborative virtual team culture
- Home office equipment allowance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical escalation teams for complex issues
- Meet/exceed customer satisfaction and resolution metrics
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Must reside in Washington or Texas
- Available for weekend shifts (6am-2pm PST)