Job Description
Join ConnectHub Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support during weekend shifts while enjoying the flexibility of working from home. Our Seattle-based team values innovation and customer obsession, offering competitive benefits and growth opportunities.
What You'll Love: Flexible weekend schedule, remote work environment, comprehensive training, and career advancement pathways. Help customers resolve inquiries with speed and compassion while building lasting relationships.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Maintain performance metrics including CSAT and resolution time
- Adhere to company policies and compliance standards
- Identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience required
- Weekend availability (Saturday/Sunday shifts)
- Proficient in CRM software and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to work independently in remote environment
- High-speed internet connection required
- Professional phone etiquette and typing speed (40+ WPM)
- Experience in SaaS or tech support preferred